Delivery Policy


Domestic Shipping Policy


Shipment processing time


All orders are processed within 2- 5 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.



Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout.


Shipment method

Estimated delivery time

Shipment cost

West Malaysia First KG

1-5 business days

RM 7

East Malaysia First KG

3-10 business days

RM 15

SINGAPORE  First KG

3-5 business days

RM 50


Delivery delays can occasionally occur.


Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


ITMOBILE.COM.MY is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages


ITMOBILE.COM.MY is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.